Refund and
Cancellation Policy.
This policy explains how cancellation requests, unused prepaid periods, training withdrawals, project termination and approved refunds are handled by Pintop Technologies Limited.
Different services require different cancellation rules.
Pintop provides software subscriptions, implementation, professional services, training and related technical services. The work performed, resources committed and payment structure differ across these engagements.
This policy provides the general position applying where the relevant agreement does not contain a different cancellation or refund provision.
A refund is not created automatically by cancellation. Eligibility depends on the service involved, work completed, access already provided, third-party costs, billing period and applicable agreement.
The documents signed for an engagement remain authoritative.
Where an order form, proposal, statement of work, training agreement, subscription agreement or other signed document contains specific cancellation terms, those terms apply to that engagement.
The policy covers three main
service categories.
Select the category that best matches the relevant subscription, training or project engagement.
Software subscriptions
Recurring access to Pintop software products, hosted environments, licences or related subscription-based services.
Training
Public classes, open-registration sessions, private organisational training and client-specific workshops.
Projects and professional services
Implementation, custom development, consulting, integration, automation, migration and other milestone-based work.
Software subscription
cancellations.
Subscription cancellation normally affects future renewal rather than reversing a billing period already started.
Cancellation request
A client may submit a written cancellation request identifying the organisation, account and relevant subscription. Subject to the agreement, cancellation normally takes effect at the end of the current paid billing period.
Current billing period
Fees for a billing period that has already started are generally not refundable where the subscribed service remained available for use during that period.
Prepaid annual subscriptions
Eligibility for a credit or refund relating to an unused prepaid period depends on the applicable agreement, minimum commitment, discounts, waived onboarding costs and non-recoverable expenses.
Service availability
Where an applicable Service Level Agreement provides service credits for qualifying availability failures, those credits are assessed and applied according to the SLA.
Account closure and data
Before access ends, the client should complete any permitted export or transition steps. Data return, retention and deletion are governed by the relevant agreement and Data Processing Agreement.
Public training cancellation
windows.
The general position below applies to open-registration training unless the booking page or training agreement states different terms.
days
Earlier cancellation
Cancellation more than fourteen days before the scheduled start may qualify for a full refund of the training fee.
days
Intermediate notice
Cancellation between seven and fourteen days before the scheduled start may qualify for a fifty-percent refund.
7 days
Late cancellation
Cancellation less than seven days before the scheduled start is generally non-refundable, subject to any available transfer or participant-substitution option.
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Failure to attend
A participant who does not attend and provides no prior cancellation notice is generally not eligible for a refund.
Cancellation or rescheduling by Pintop
Where Pintop cancels an open-registration session, enrolled participants may be offered a transfer to another available session or a refund of the affected training fee.
Travel, accommodation and other incidental expenses are the participant’s responsibility unless Pintop expressly agrees otherwise in writing.
Project cancellation is tied to work, commitments and costs.
Bespoke software, implementation, migration and consulting engagements are primarily governed by the relevant contract, proposal or statement of work.
Written notice
A cancellation or termination request should be submitted in writing according to the notice requirements in the project agreement.
Completed work
Fees remain payable for work completed, milestones reached, deliverables supplied and approved time already committed to the engagement.
Non-recoverable costs
Third-party licences, infrastructure, travel, specialist services and other costs incurred for the project may be deducted from any refundable balance.
Work not commenced
Prepaid fees relating solely to work that has not started may be reviewed for refund after applicable commitments, reserved capacity and incurred costs are accounted for.
Handover and deliverables
The handling of completed code, documentation, credentials, data and work in progress is governed by the project agreement and amounts outstanding.
Put the request in writing with enough information to identify the engagement.
Send the request through Pintop’s contact page or by email. The applicable agreement, account and payment records will be reviewed before cancellation and refund eligibility are confirmed.
How approved refunds are
processed.
Refund processing begins after the cancellation position, eligible amount and payment destination have been confirmed.
Eligibility review
Pintop reviews the agreement, billing period, work completed, available service, prepaid balance and non-recoverable costs.
Payment destination
An approved refund is normally returned through the original payment route or another verified method where that route is unavailable.
Processing period
Pintop aims to process an approved refund within thirty calendar days after the refund amount and recipient details are confirmed.
This policy does not remove rights that cannot lawfully be excluded.
Any mandatory rights or remedies available under applicable Nigerian law continue to apply despite the general terms stated in this policy.
Need clarification about a subscription, training booking or project?
Include the organisation, service and relevant invoice, order or project reference so the enquiry can be reviewed against the correct agreement.
Related service and
website documents.
These documents provide further information about service terms, authorised use and website limitations.
This Refund and Cancellation Policy is effective from 1 Aug 2026.