Terms of
Service.
These Terms provide the general contractual framework for access to and use of Pintop Technologies Limited’s software products, implementation services, support, training and related professional services.
The general framework beneath each client engagement.
These Terms apply where a client creates an account, signs or accepts an Order Form, purchases a service or otherwise receives authorised access to a Pintop product or service.
The exact product, implementation, licence, subscription term, fees, hosting arrangement, support level and project responsibilities are defined in the commercial documents applying to the engagement.
Where a signed agreement contains terms that differ from these general Terms, the signed agreement applies to the extent of that difference.
Documents that form the
engagement.
Not every document applies to every service. The relevant documents should be read together as one contractual arrangement.
Order Form or proposal
Identifies the product, subscription, fees, duration, billing structure and other commercial details.
Statement of Work
Defines project scope, milestones, deliverables, dependencies, acceptance and implementation responsibilities.
Terms of Service
Provides the general rules applying to access, payment, ownership, responsibility, termination and disputes.
Data Processing Agreement
Applies where Pintop processes personal data on behalf of the client through the contracted service.
Service Level Agreement
May define service availability, support, incident priority, exclusions and service-credit arrangements.
Referenced policies
Acceptable use, privacy, security, cancellation and other policies may apply where incorporated into the engagement.
Key terms used in this
document.
A commercial document may define additional terms for the relevant product or project.
Services
Pintop software products, subscriptions, implementations, integrations, support, training, consulting and professional services.
Client
The company, institution or other legal entity that purchases, subscribes to or receives the Services.
User
An individual authorised by the Client to access or use the relevant Service.
Commercial documents
The Order Form, proposal, statement of work, invoice, DPA, SLA or other document accepted for the engagement.
Client Data
Information submitted to, stored in or processed through the Services by or for the Client.
Subscription Term
The period during which the Client is entitled to use the subscribed Service, as stated in the applicable commercial document.
Responsibilities on
both sides.
Reliable delivery depends on Pintop performing the agreed service and the Client meeting the responsibilities required for that service.
Pintop responsibilities
- Provide the Services described in the applicable commercial documents.
- Apply reasonable skill and care in delivery, implementation and support.
- Maintain appropriate controls for Pintop-managed systems and access.
- Protect confidential Client information according to the applicable agreement.
- Communicate material service matters through the appropriate engagement channels.
Client responsibilities
- Provide timely information, decisions, access and cooperation required for delivery.
- Maintain authorised users, roles, credentials and client-controlled infrastructure.
- Ensure Client Data and processing instructions are lawful and appropriately authorised.
- Use the Services only for lawful and permitted purposes.
- Pay agreed fees and applicable taxes according to the relevant invoice and commercial terms.
Accounts, credentials and
acceptable use.
Each Client remains responsible for the people and credentials authorised to use its account or environment.
Accurate account information
Registration, billing and administrative information should remain accurate and current.
Credential security
Passwords, tokens, API keys and other credentials must be protected and used only by authorised people and systems.
User administration
The Client should review roles, permissions, inactive accounts and access when responsibilities change.
Prohibited conduct
The Services must not be used to introduce malware, interfere with systems, bypass safeguards or conduct unlawful activity.
Product restrictions
The Client must not copy, decompile, reverse engineer or commercially exploit Pintop technology except where expressly permitted.
Acceptable Use Policy
Additional use restrictions and security expectations are stated in the Acceptable Use Policy.
Commercial terms belong to the applicable Order Form or proposal.
Currency, taxes, deposit requirements, billing cadence, invoice due dates, milestone payments and payment remedies are defined for each engagement.
Ownership, data and
confidential information.
Each party retains ownership of its existing information, technology and materials unless a project agreement expressly provides otherwise.
Pintop technology
Pintop retains ownership of its pre-existing software, frameworks, interfaces, documentation, designs, trademarks, tools and underlying technology.
Client Data
The Client retains its rights in Client Data. Pintop may process that data only as required to deliver, secure, support and administer the Services.
Confidential information
Each party should protect the other party’s non-public commercial, technical, security and business information using appropriate care.
The client determines why its operational data is processed.
Where Pintop processes personal data for a Client, the Client remains responsible for the relevant processing purpose, lawful basis, notices, instructions and authorised use of the Service.
Service delivery, maintenance and
support.
The delivery model depends on whether the engagement is a hosted subscription, client-managed deployment, project or support arrangement.
Service scope
Pintop provides only the products, modules, users, environments, deliverables and support expressly included in the applicable commercial documents.
Maintenance
Services may require planned or emergency maintenance. Communication and exclusions are governed by the applicable support or service-level terms.
Support
Support channels, hours, severity levels, response targets and included effort depend on the support plan or SLA.
Third-party dependencies
Integrations, telecommunications, identity, payment, cloud and other external services may be subject to separate provider terms and availability.
Product changes
Pintop may improve, update or replace product features, provided material contractual commitments are handled according to the applicable agreement.
Risk allocation is governed by the signed engagement terms.
Liability limits, exclusions, indemnities, warranties and remedies may vary according to the product, transaction, project risk and negotiated commercial agreement.
Term, suspension and
termination.
Start dates, renewal, notice periods and termination rights are determined by the applicable commercial documents.
Service term
The engagement begins and continues for the period stated in the relevant Order Form, proposal or statement of work.
Renewal
A subscription renews only in the manner stated in the applicable commercial document.
Suspension
Access may be suspended where permitted for security, unlawful use, material risk, overdue payment or another contractual reason.
Termination
Either party may terminate according to the notice, breach, insolvency or other termination provisions in the applicable agreement.
Transition and export
Data export, assistance, handover and transition services depend on the product, technical capability and agreed exit arrangements.
Data deletion
Client Data is returned, retained or deleted according to the applicable DPA, retention requirements and service configuration.
Governing law and
general provisions.
The signed engagement may contain more detailed notice, dispute, assignment and interpretation provisions.
Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. Parties should first attempt to resolve disputes through good-faith discussion before using the dispute process stated in the applicable agreement.
General contractual provisions
Severability, waiver, assignment, force majeure, notices, relationship of the parties and the entire agreement are interpreted together with the commercial documents applying to the engagement.
General terms may change as Pintop’s services evolve.
Pintop may update these Terms to reflect changes to its products, operating model, legal requirements or commercial framework.
Questions about the terms applying to your engagement?
Include the organisation, product, project and relevant Order Form, proposal or invoice reference so Pintop can review the correct contractual documents.
Related service and
legal documents.
These documents provide further information about privacy, acceptable use, refunds, retention and website limitations.
These Terms of Service are effective from 1 Aug 2026.