Pintop Support Centre
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Browse by product.
Search product guidance, setup instructions and troubleshooting information from one organised support library.
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knowledge base.
Search by product, feature, setup task or error message.
Knowledge base search
Use the search experience to find setup guidance, workflow instructions and troubleshooting information.
Browse by
product.
Browse guidance by product and support area.
Product guidance categories
Choose a product area to narrow the guidance and troubleshooting information.
Support content
taxonomy.
Guidance is organised into practical product and task areas.
01
CoreWave CBA
- Getting Started & Institution Setup
- Tenant, Branch & User Administration
- Customers & Accounts
- Transactions, Transfers & Teller Operations
- Loans & Collections
- Deposits & Maturity Processing
- General Ledger & Reconciliation
- Reports & EOD Processing
- Channels, APIs & Integrations
- Migration, Backup & Troubleshooting
02
MeVerify
- Account Setup & Access
- Sandbox & Production Environments
- Authentication & API Credentials
- Verification Requests
- Face Match & Liveness
- Statuses, Errors & Retries
- Webhooks & Asynchronous Processing
- Usage, Wallet & Billing
- Security, Privacy & Data Handling
- Integration Troubleshooting
03
CoreWave 360
- 14-Day Trial & Getting Started
- Organisation, Users & Locations
- Sales, Customers & Invoicing
- Purchases & Suppliers
- Inventory & Warehouses
- Payroll & Employee Records
- Projects, Tasks & Documents
- Banking, Cash & Reconciliation
- Reports, Imports & Exports
- Configuration & Troubleshooting
04
Pintop Services
- Project Onboarding
- Requirements & Scope
- Access, Environments & Credentials
- Staging, Reviews & Acceptance
- Integrations & Data Migration
- Deployment & Release Support
- Maintenance & Change Requests
- Documentation & Handover
- Billing & Commercial Administration
- Incident & Escalation Guidance
05
Pintop Training
- Choosing a Programme
- Registration & Enrolment
- Fees, Payment & Refunds
- Schedules & Delivery Format
- Device & Software Preparation
- Class Access & Learning Platforms
- Assignments & Projects
- Attendance & Participation
- Certificates & Completion
- Corporate & Team Training
General Support: reserve this category for website guidance, privacy requests and support-process articles that do not belong to a specific product.
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